This is one audio accessory that would seriously upgrade your home theater, and therefore earns this coveted award." Incorrect example: [A]. "Sony's latest Dolby Atmos soundbar, the Sony HT-Z9F, brings 4K compatibility to a 3.1 channel system with surround sound through either Dolby Atmos or DTS:X. I have had them since September 2018 & have had no problems until recently. I have an HT-Z9F sound bar connected to a Sony XBR-65X900F TV. This is obviously an issue with these TVs and the audio randomly cutting out. Tried adjusting setting to connection and sound quality no difference, soundbar is wired via Ethernet, 100mbos virgin media so not like Internet would cause any issues. The issues are the same with two different soundbars (a Cambridge Audio, and Sony HT-Z9F). Hello, I'm posting this here as well as contacting Sony support. Most Dolby Atmos soundbars have extra speakers that are angled up to bounce off the ceiling and create sound that is above you. See the following figure. Place your soundbar near the connected device. OP: My Sony HTZ9F sound bar with wireless sub woofer and rear speakers, a system for which I paid over $1,000, has been virtually unusable for the two years since I bought it. NOTE: Additional troubleshooting steps are available to troubleshoot instances when the audio, video, or both goes out when using an HDMI connection. Alyssa, can you help me with this issue as well and troubleshoot with me? Now, when I turn on the TV and soundbar (via my STB remote), there will be sound for a few seconds and then the sound cuts out completely. Do you have a sound bar attached to your tv? - Techradar Thanks. It still gets caught switching to external speaker ( sound bar). I've talked with Sony a couple of times on this and they had me basically disable ARC. If there is still a problem with the audio, continue to the next step. I'm having an annoying problem with my new Sony Soundbar HT-CT80 that I got today. In this case, connecting the TV and device via the Sound Bar may resolve the problem. The HT-Z9F doesn’t have any extra speakers for this, but something they call the ‘Vertical Sound Engine’, which uses the existing speakers … If anyone reading this has found a better solution please reach out. It’s the HT-Z9F; both recently purchased together from Best Buy. Before the update audio … Check the following if the sound cuts out or noise is heard from the subwoofer or rear speaker of your HT-Z9F 3.1ch Dolby Atmos® Soundbar: Don't block the soundbar and the connected device. Wondering if that could be affecting matters? Audio and video may be out of sync if audio is played from the Sound Bar when a Blu-ray Disc player, cable box, or similar device is connected directly to a TV with an HDMI cable. Issues with XBR65X900F TV and HT-Z9F soundbar. The sub and rear speakers would cut out constantly. Sound is cutting out, Disney + I've only tried so far but still having issues been trying Star Wars and they are cutting in and out even during intro. ... it reverts to the video playing with no sound. They are connected via HDMI ARC (which is HDMI-3 on this TV). Still one star. ... got it resolved, for the most part. The sound is cutting out, totally random, for like 1-2 seconds. Basically the Android 9 update has broken audio output on my XG9505. TV [C]. Try a wired connection instead of wireless connection. Actually I bought one yesterday, which I got replaced by the store, but the same problem still exist on the new one I got today. Sound Bar [B]. If connecting the source to the TV corrects the sound issue, service will be needed on the A/V receiver. Sony is hoping to solve the first of those problems with its HT-Z9F soundbar, a Dolby Atmos-equipped 3.1 soundbar accompanied by a beefy subwoofer and the option to expand a little bit. 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